Questions about getting paid
The buyer sent the wrong amount. What do I do?
Do not mark it paid. Message the buyer and agree what to do: they send the difference, or you refund them and cancel. Refunds happen between you and the buyer through MoMo, the same way the payment did — Linki has no money to refund, because none of it ever passed through us.
I marked an order paid by mistake.
Contact us. A confirmed order cannot be quietly un-confirmed, on purpose: that record is what protects both of you. We can help you sort it out, and what we do is recorded too.
Does Linki take a percentage?
No. Linki takes nothing from your sales. The only money Linki ever charges is a monthly plan fee, and billing is not even switched on yet.
When do I get my money?
Immediately, because it goes straight from your buyer to your own MoMo account. There is no payout, no waiting period and no minimum, because there is nothing to pay out — the money was never anywhere else.
Can I see all my payments in one place?
Yes. Your dashboard shows each order with its amount, whether it is confirmed, when, and any reference note you added. Your MoMo statement remains the record of the money itself.
A buyer says they paid but I see nothing.
Ask them for the MoMo reference from their own confirmation SMS, and check your statement for that reference rather than for their name. If it genuinely is not there, do not confirm the order. Leave it, and it will be flagged for your attention rather than cancelled.